Refund policy

Returns & Refunds Policy

We want you to love your purchase. Please review the following policy before placing your order.

1. Beauty & Personal Care Products

For hygiene and safety reasons, opened or used beauty, makeup, skincare, lashes, and personal care products are not eligible for return or exchange.

Unopened and unused beauty products may be returned within 14 days of delivery, subject to approval.

Store Closing Sale: Orders placed on or after 10/31/2026 using code CLOSING70 are final sale and are not eligible for return or exchange. 

2. Home Goods & Accessories (Non-Beauty Items)

Home goods and accessories may be returned within 30 days of delivery when all of the following conditions are met:

  • Items are unused and in their original condition
  • Original packaging, tags, and accessories are included
  • Proof of purchase is provided

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the item
  • Photos of the packaging (if applicable)
  • A brief description of the issue

Once verified, we will provide a replacement or refund as appropriate.

4. Return Authorization

All returns must be approved by Kalmaths before being shipped back. Please contact us before sending any item. Unauthorized returns may not be accepted or refunded.

5. Return Shipping

  • Customers are responsible for return shipping costs.
  • Original shipping charges are non-refundable.
  • Return shipping will be covered for verified damaged, defective, or incorrect items.

6. Exchanges

We currently do not offer direct exchanges. If your item is eligible for return, please return the original item and place a new order for the replacement product.

7. Sale Items & Gift Cards

All sale items and gift cards are final sale and are not eligible for return or refund.

8. Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 10 business days after inspection. Your bank or payment provider may require additional processing time.

9. Contact Us

Questions about returns or refunds? We're happy to help.

📧 Email: contact@kalmaths.com